Friends and Family

Friends and Family Test Data 2018

Historic information

Results of the 2017 Friends and Family test data
Results of the 2016 Friends and Family test data
Results of the 2015 Friends and Family test data

Current results

The Friends and Family Test (FFT) is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.

"Friends and Family" is the NHS run audit we carry out to gauge your views as to how well we are doing. We do this by getting you to fill in questionnaires at the surgery on your visit experience.

The number of cards we received Jan - Apr
2018
May - July 2018    
Total 5 6    
Positive comments 5 6    
No additional comments 0 0    
Negative comments 0 0    

How likely are you to recommend our Surgery to your friends and family?

Jan - Apr
2018
May - Jul 2018    
Extremely likely 5 6    
Likely 0 0    
Neither likely or unlikely 0 0    
Unlikely 0 0    
Extremely unlikely 0 0    
Don’t know 0 0    

What you said

May to July 2018

Was very impressed with the way Ann Butler the receptionist was. Very professional.
Liked the blood dispenser (HCA) - totally helpful.
Thank you Dr Ll. So careful, kind and thoughtful - much appreciated.
The GP left me feeling listened to and like it really matters. I like the way he explained things. Thank you.
Our GP services at Gotham are first class. This includes nursing, reception and pharmacy staff. An award is long overdue. Please action if possible.
Ann your receptionist was, as always, exemplary in her whole demeanour extremely professional yet warm and friendly. Practice nurse Rachel is truly an absolute little gem.

January to April 2018

All members of the practice are polite and helpful
I am able to receive care from my named GP on a regular basis. She is a patient and caring Dr and always ensures I have comprehensive checks on my health
Absolutely fantastic care from Dr Foster. Very good doctor, kind, caring and understanding
Been a patient since 1972 (46 years). Always found the practice very caring, kind and considerate. Also prevented life-threatening illnesses on two occasions.
Having had an infection complication after my emergency C-section, the NHS at every stage, especially my local surgery, have been amazing. I am so grateful to them all.