Out of Hours and Emergencies

Important: if you consider your medical problem to be an emergency, contact the Emergency Services and request an Ambulance immediately by dialling 999

Emergency 999 calls to the ambulance service are prioritised into two categories to ensure life-threatening cases receive the quickest response:
1.Immediately life threatening – An emergency response will reach 75% of these calls within eight minutes. Where onward transport is required, 95% of life-threatening calls will receive an ambulance vehicle capable of transporting the patient safely within 19 minutes of the request for transport being made.
2.All other calls – For conditions that are not life threatening, response targets are set locally.

A 999 call should only be made in a genuine emergency. To ensure seriously ill and injured patients are treated as quickly as possible, people whose call is not serious should consider other healthcare options rather than calling 999.


1) Kegworth and Gotham Surgery

The out of hours contact telephone number is the same as for our Kegworth Emergency line: 01509 672419

Nottingham Emergency Medical Services provide the out of hours services for our patients between the hours of 6-30pm and 8am . The call will be transferred automatically to an NHS Direct nurse working with the Nottingham Emergency Medical Services .

NEMS operates from a Primary Care Centre based on Derby Road on the corner of Triumph Road. It is about 400 yards past the QMC. It is a specially designed consultation suite and administrative centre with a fleet of cars, an ambulance, nurses and doctors. Patients who are able to travel can come or be brought to the centre where there are full facilities for medical examination. Doctors are able to make home visits on patients who need to be seen by a GP out of normal hours

All contact details are transmitted electronically to the medical practice the following morning.

Click here for a map showing directions


2) NHS Walk-In Centres

The NHS has over 90 walk-in centres (WiCs) throughout England. These are mainly nurse-led facilities that provide treatment for minor ailments such as infections, lacerations (minor cuts or wounds) and fractures. No appointment is needed for this service.

WiCs offer:
• treatment for minor illnesses and injuries
• assessment by an experienced NHS nurse
• advice on how to stay healthy
• information on out-of-hours GP and dental services
• information on local pharmacy services

Local Walk-In Centres include:
• Loughborough Urgent Care Centre, open 24 hours a day, 7 days a week. Loughborough Hospital, Hospital Way, Loughborough LE11 5JY Tel: 01509 568800.
• Derby NHS Walk-In Centre, Open between 8am and 7:30pm. Entrance c, Derby Royal Infirmary Site, Off Osmaston Road, Derby, DE1 2GD. Tel 01332 224 700
• Nottingham NHS Walk-In Centre open every day including weekends and Bank Holidays between 7am and 9pm. Seaton House, London Road, Nottingham NG2 4LA. Tel: 0115 883 8500
• Nottingham 8am to 8pm Health Centre open from 8am to 8pm every day of the year for both drop-in and appointment services. 79a Upper Parliament St, City Centre NG1 6LD. Tel:0115 883 1960


3) Accident and Emergency Departments

A&E departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 only for emergencies, such as:
• loss of consciousness,
• pain that is not relieved by simple analgesia,
• acute confused state,
• persistent, severe chest pain, or
• breathing difficulties.

Local A&E departments include:
Nottingham Queen's Medical Centre, Derby Road, Nottingham NG7 2UH
Royal Derby Hospital, Uttoxeter Road, Derby DE22 3NE
Leicester Royal Infirmary, Infirmary Square, Leicester LE1 5WW


4) NHS 111

You can call 111 when you need medical help fast but it’s not a 999 emergency. Available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. for example if:
•you need medical help fast but it's not a 999 emergency
•you think you need to go to A&E or need another NHS urgent care service
•you don't know who to call or you don't have a GP to call
•you need health information or reassurance about what to do next