Processing Your Prescription


Prescriptions can be requested in the following ways:

1) Online - via your SystmOnline or NHS App account 

2) In person - by placing your tear-off slip in the prescription box at the surgery, identifying the items you require 

We are unable to take prescription requests over the phone - *Apart from dispensing patients who are not able to use online access*


How Long?

Prescriptions can take up to 3 working days to process.

Pharmacy dispensing times maybe up to 7 days for routine requests.

You can order your prescription up to 10 days before it is due.

If you require your prescription early for any reason (eg. if you are going on holiday), please provide these details with your repeat prescription request.

Electronic Prescription Service

Key Information

You can choose a pharmacy or dispenser to dispense all your prescriptions. When your prescription is signed, it will be sent electronically.

You can collect your medication without having to hand in a paper prescription. Saving you time by avoiding unnecessary trips to your GP. 

You still need to order your repeat prescriptions in the same way.

For more information please click here.

Nominate a pharmacy via your online account or alternatively by filling out the 'Nominate Your Pharmacy' Form.

Over the Counter Medication

You will not generally get a prescription for certain medicines that are available to buy in a pharmacy for minor illnesses, even if you qualify for free prescriptions.

Click HERE to find out more from the NHS

Click HERE for an overview of related illnesses

Prescription Fees

Check eligibility for free prescriptions HERE

The NHS prescription charge per item can be found HERE

If you pay for regular prescriptions, it may be cheaper to buy a Prescription Prepayment Certificate (PPC). For information, click HERE

Medicines A-Z

For clear and concise information relating to your medication, please see the NHS Medicines A-Z.

This helpful resource gives you an overview of key facts, side effects and interactions relating to your medication.